GREY WILLOW MUSIC SHIPPING POLICY

Shipping and Delivery Times: 

Your order will ship based on the time it is placed and the shipping option you choose. Some orders may be held for verification, which may impact shipping times.

 

Use the table below to determine when your order will ship.

 

 

 

$25 flat rate for next-day express shipping

Surcharges may apply. Excludes in-store used and vintage gear, special orders and oversize/overweight products. Limited to the continental U.S.

December Holiday Shipping Deadlines

 

Standard Ground Shipping – Monday Dec. 18 noon ET – Shipped by 7pm Tuesday for delivery by Dec. 22
2-Day Air – Wednesday Dec. 20 noon ET – Delivery by Dec. 22
2-Day Air Saturday Delivery - Thursday Dec. 21 noon ET – Delivery by Dec. 23*
Next-Day Air – Thursday Dec. 21 noon ET – Delivery by Dec. 22
Next-Day Air Saturday Delivery – Friday Dec. 22 noon ET – Delivery by Dec. 23*

*Saturday delivery only available for Next Day or 2-Day Express where your order would have arrived on a Monday without this service.


Free Shipping:

Thousands of items qualify for free ground shipping.
No minimum purchase when you ship to one of our stores.

 

$99 minimum purchase when you ship anywhere within the contiguous United States.

​​While we'd love to ship everything free, there are some exclusions. Free shipping does not apply to special orders, oversized/overweight products, in-store used, vintage and clearance products. Separate handling fees may apply to items that qualify for free shipping.

 

Free In-Store Returns:

Items purchased online can be returned to any Grey Willow Music Distribution Centers. Just bring a copy of your order confirmation email or the packing slip you received with your order. Credit will be issued immediately.

Grey Willow Music Return Policy & Warranty

Grey Willow Music strives for every customer to be confident in their purchase.  Our customer satisfaction is of the utmost importance to us.  We understand that mistakes happen and that sometimes the product is just not right for your Pro Audio and DJ application.  If this happens,  all you have to do is contact us by email at info@greywillowmusic.com we will help you begin the return process.  Please read our Return Policy below as it outlines our Returns process and Warranty policy, including any exceptions.

Refund/Returns (Hassle Free)

If for any reason you decide that our product is not for you, send us an email at: info@greywillowmusic.com within 10 days after your purchase and to request an RMA# (Return Authorization Number).  You are then allowed to send the item(s) back for a refund. Return shipping costs are the responsibility of the buyer.  GWM recommends using FedEx, UPS or USPS with valid tracking and insurance information.  Please retain all of your tracking information in case needed.  Item(s) being returned must arrive in brand new condition, (in original boxes and packaging) showing no signs of wear and tear, damage, misuse, abuse and must be free of any scuffs, dings, cracks, odors, scrapes and any other imperfections.  If any discount or promotional coupons were used during checkout, you will receive a refund less the value of the promotional coupons.  All refunds will have a 15% re-stocking fee assessed and deducted from the refund.  Refunds are processed within 2-4 business days after your return has been received and inspected by our return center.  Please allow up to 10 business days for the refund to reflect on your credit card or method of payment used.

 

RETURN ADDRESS:

Grey Willow Music
Attn: RMA # (This is a number issued by GWM that will need to be written or included on the Return shipping label you provide.  Do not write the RMA# on any original packaging.)
9253 Highway 24

Fort Yates, ND 58538

 

Exchanges:

We do not process exchanges.  Refunds are issued on qualified returns, and you may place a new order for the desired product.

 

EXCEPTIONS:

Product Not Returnable

Returns are not allowed on custom made, clearance, discontinued, scratch & dent, restocked, used microphones, hygienic, guitars, or AS-IS item’s as noted. (Exclusions: item arrives damaged in shipping, defective or dead on arrival)

 

Shipping Errors & Shipping Damages:

For a return or exchange due to shipping damages or errors, contact us email: info@greywillowmusic.com within 14 days from purchase. 

  • Have the order # and customer name from original order ready when you call or email.

 

A GWM Customer Service Representative will provide simple instructions for returning the item(s), and instructions on the proper handling of the merchandise.  Please be prepared to email photos showing any issues for proof and claim purposes. (Photos must be clear and include packaging, shipping box and item contents)  For items damaged in shipping or shipping errors made by Grey Willow Music, a representative will schedule a Damage Call Tag to have the item picked up or will email a pre-paid FedEx return label.  Note: Photos are required in order to receive pre-paid return shipping. 

 

  • Save the original box and all the packing material to ship item back. Please remove any old shipping labels from the box.  

  • GWM does not provide any boxes or packaging material to send back returns.

  • An RMA # issued by GWM must accompany all returns and be included on the shipping label provided by Grey Willow Music.  Please do not write the RMA# on the original box or packaging. . (Unauthorized returns will be denied)  

  • A replacement item will be shipped to you once the item being returned is received

 

If you believe you have a defective product and are within 10 days after purchase, please call the Grey Willow Music info@greywillowmusic.com  Please have the order number and customer name on the original order available to speed up the process.

 

Service will be denied if you cannot provide information needed to locate the original order in our system.  A Technician will ask some troubleshooting questions in attempt to resolve any issues by phone.  Please be informative with the Technician in detail so we may resolve your issue as quickly as possible.  If your item cannot be repaired via shipping a replacement part or by speaking to a Technician, Grey Willow Music will issue an RMA # (Return Merchandise Authorization) and will email a pre-paid return label that will allow you to send the item back for repair or replacement.  The customer is fully responsible for providing adequate packaging and item(s) must be in original boxes in “Like New” condition.  If the item arrives and is found by our Technicians to be in full operation clear of any defects, the customer can elect to either take a refund minus a 30% re-stocking fee or pay to have the item returned.  Furthermore, if an item is returned and found by our Technicians to be damaged misused or abused by the end user, then the buyer is responsible for any and all repair & shipping charges.  If a refund is selected, any repair & shipping charges will be deducted from the refund plus a 30% re-stocking fee. 

All items are generally repaired or replaced and shipped back to you within 14 days of receiving.    

Defective Items (30 days after purchase)

 

If you believe you have a defective product and are past 10 days from original purchase, please email Please have the order number and customer name on the original order available to speed up the process. Service will be denied if you cannot provide information needed to locate the original order in our system.  A Technician will ask some troubleshooting questions in attempt to resolve any issues by phone.  Please be informative with the Technician in detail so we may resolve your issue as quickly as possible.  If your item cannot be repaired via shipping a replacement part or by speaking to a Technician, GWM will issue an RMA # (Return Merchandise Authorization) that will allow you to send the item back for repair or replacement only.  

 

Return shipping costs are the responsibility of the buyer.  GWM recommends using FedEx, UPS or USPS with valid tracking and insurance information.  Please retain all of your tracking information in case needed.  The customer is responsible for providing adequate packaging and item must be in a secure shipping box.  If the item arrives and is found by our Technicians to be in full operation clear of any defects, the customer can pay to have the item returned.  Furthermore, if an item is returned and found by our Technicians to be damaged, misused or abused by the end user, then the buyer is responsible for any and all repair & shipping charges.  

All items are generally repaired or replaced and shipped back to you within 30 days of receiving

Item(s) believed to be defective that are passed 30 days from original purchase will only qualify for repair and replacement under the terms of the 1 Year Manufacturer Warranty.  Refunds, Store credits and/or exchanges for alternate items are not allowed.  Exceptions: If an item being repaired or replaced is discontinued, GWM will allow a Store credit towards another item if the item is Irreparable. 

 

Summary

If you have any questions, please feel free to contact Customer Service at info@greywillowmusic.com anytime between normal operating business hours of 9 a.m. - 4:30 p.m. CST Monday-Friday. 

 

 

 

Return Address

Grey Willow Music
Attn: RMA # (issued to you from Grey Willow Music. Include on shipping label)

9253 Highway 24

Fort Yates, ND 58538

 

If you have any questions, please feel free to contact Customer Service at info@greywillowmusic.com anytime between normal operating hours of 9 a.m. – 4:30 p.m. CST Monday–Friday.

Grey Willow Music

We are located on the Standing Rock Sioux Nation of North & South Dakota

Mailing:

PO Box 926

Fort Yates, ND 58538

800 126 7193

info@greywillowmusic.com

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All prices, descriptions and specifications subject to change without notice. Not responsible for pricing errors.